Grafton Recruitment
French Speaking Customer Support Supervisor (104-6-43587/PR)
Feladatok:
Our client is the world leader in the growing life science research and clinical diagnostics markets.Their mission is to make the world healthier. They provide innovative technologies for pharma, healthcare and other life science industries.
If you would like to lead a team which provide commercial support then stop scrolling!
In this position you will be responsible for:
- Full coordination of a customer support team
- Responsible for leading the development of the direct reports
- Generates KPI’s related the business performance metrics
- Focused on continuous improvement
- Manages all requested customer backlog changes and business dynamics for example preparation to support sales volumes up & downs, price increases, specific product situations.
- Coordinates a close cooperation with other departments
- Collaborates with Customer Support Manager towards future strategy
- Participate in recruitment initiatives as necessary
- Provide corrective action plans when SLA and KPI goals are not met.
- Support Team members with escalations and Customer communication in case needed
If you would like to lead a team which provide commercial support then stop scrolling!
In this position you will be responsible for:
- Full coordination of a customer support team
- Responsible for leading the development of the direct reports
- Generates KPI’s related the business performance metrics
- Focused on continuous improvement
- Manages all requested customer backlog changes and business dynamics for example preparation to support sales volumes up & downs, price increases, specific product situations.
- Coordinates a close cooperation with other departments
- Collaborates with Customer Support Manager towards future strategy
- Participate in recruitment initiatives as necessary
- Provide corrective action plans when SLA and KPI goals are not met.
- Support Team members with escalations and Customer communication in case needed
Elvárások:
What makes you the best candidate:
- Fluent French and English knowledge
- Solid knowledge of Customer service or Order processing experience
- Experience in motivating others to meet the demands established by the customers
- Ability to communicate and negotiate effectively both in writing and verbally at all levels
- Ability to work under pressure and handle difficult situations and customers
- Knowledge of SFDC and SAP are desired
- Fluent French and English knowledge
- Solid knowledge of Customer service or Order processing experience
- Experience in motivating others to meet the demands established by the customers
- Ability to communicate and negotiate effectively both in writing and verbally at all levels
- Ability to work under pressure and handle difficult situations and customers
- Knowledge of SFDC and SAP are desired
Amit a megbízónk kínál:
Our partner can offer to you:
- Competitive salary and cafeteria
- Bonus
- Private Health Care Services
- Life and accident insurance
- Employee Referral Program with remarkable referral bonus
- Competitive salary and cafeteria
- Bonus
- Private Health Care Services
- Life and accident insurance
- Employee Referral Program with remarkable referral bonus
Állás, munka területe(i):
- Ügyfélszolgálat, Vevőszolgálat
- Ügyfélszolgálat, Ügyfélkapcsolat vezető