French Speaking Customer Solutions Specialist Home Office

• Customer support on phone, email and chat platforms (answering general and specific questions of clients)
• Professional handling of client claims and requests.
• Computer assisted administration of client claims and requests.
• Escalating more complicated issues for further processing

• 40 hours per week working schedule within opening hours
• Strong French (C1) and English (B2) language knowledge
• Great communication skills
• Client focused attitude
• Reliable and confident personality

Languages:
The tasks and responsibilities described here in shall be provided in French – C1, English - B2
Can understand a wide range of demanding, longer texts and recognize implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions.  Can use language flexibly and effectively for social academic and professional purposes.  Can produce clear, well-structured, detailed text on complex subjects, showing a controlled use of organizational patters, connectors and cohesive devices.

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• To acquire the necessary knowledge we provide a 3 week-long paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
• Competitive salary
• Cafeteria
• Team building and free time activities
• Flexibility
• Home office

• Canteen
• Corporate events
• Bicycle storage
• Parking
• Free coffee, soft drinks
• Play corner