English Speaking Customer Solutions Specialist

Key Tasks and Responsibilities:

• Understand and drive customer success goals

• Monitor customer performance and uncover opportunities for growth
• Assist with billing, administration, and customer inquiries
• Collaborate globally with internal teams to ensure seamless service
• Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

Technical:

• Good Knowledge of Microsoft Office products
• Strong written and spoken English (C1) 
• Excellent understanding of Customer Success and/or Account/Relationship

Behavioral:

• Customer centric mindset
• Empathy
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
• Excellent organizational skills
• Structured “can-do” approach to open matters and tasks in a demanding environment

Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• To acquire the necessary knowledge we provide a 2 week paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
• Competitive salary
• Cafeteria
• Team building and free time activities
• Flexibility
• Home office

• Canteen
• Corporate events
• Bicycle storage
• Parking
• Free coffee, soft drinks
• Play corner