Our partner is a leading independent technology provider, trusted by large corporate and public sector organizations to source, transform, and manage IT infrastructure, facilitating digital transformation worldwide. They are currently seeking a Dutch-speaking First Line Analyst, to join their Budapest team and collaborate with other IT support teams to resolve user IT issues.

Dutch speaking First Line Analyst

• Answer support queries via tools, phone, and email
• Maintaining daily contact with users across Europe
• Resolve IT issues that occur during office work for our partners
• Document and log calls in the ticketing tool
• Delegate unresolved problems to the appropriate teams
• Maintain and improve customer satisfaction levels

• Intermediate knowledge of English and fluency in Dutch (German knowledge is a huge advantage)
• Affinity for resolving IT-related issues
• Daily use of computers, with knowledge of Windows 7, 8, 10, and/or other operating systems
• MS Office tools
• Logical thinking, ability to solve problems
• Outstanding communication skills and a customer-focused mindset
• Ability to multitask, good teamplayer

• Professional development opportunities
• Outstanding salary and benefit package, cafeteria
• A company with a stable background
• Language learning opportunities
• A good working atmosphere

Sector(s):

• Business Supporting Centres
• IT Support