Director of Rooms / Rooms Division Manager

• Oversee Rooms Division operations including, but not limited, to Front Office and Housekeeping
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement related to guest satisfaction and enhancing guest experiences
• Evaluate and contribute to the improvement of quality in all rooms related areas
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles serious guest problems and complaints.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
• Ensure colleagues have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers, partners and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure on-going communication meetings are conducted and post-meeting minutes generated
• Ensures revenue maximization at the front office for all rooms related offerings
• Recruit, manage, train and develop the Room Division team
• Contribute to succession planning within the hotel and company
• Conducts yearly appraisals of the rooms division leadership team
• Ensure colleagues comply with hotel security, fire regulations and all health and safety legislation
• Proficient in property management systems (Opera is preferred)
• Ensure all room departments adhere to Corinthia Hotels policies and procedures
• Ensure competence of the Corinthia Loyalty program and ensure compliance
• Be part of the hotel Duty Manager program on weekends.

• Minimum of 3-5 years’ experience in Rooms Management (Front Office or Housekeeping) in a luxury hotel
• Previous experience as a senior leader in Front Office or Housekeeping Management in a large luxury conference hotel
• Sound business and technical acumen in the field of Rooms Division.
• Strong leadership skills to manage and motivate large and diverse teams
• Excellent organizational and planning skills
• Excellent communication skills
• Strong financial awareness and setting up departmental budgets
• Knowledgeable in budgeting and forecasting departmental payroll
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Familiar with hotel Property Management Systems
• Excellent command of English and ideally Hungarian, both in written and spoken

• Competitive salary package and yearly performance bonus
• Complimentary meals in the Colleagues’ restaurant
• Private medical insurance
• Discounted parking service
• Dry-cleaning service
• Discounts at Corinthia Hotels
• Opportunity to learn and develop

• Canteen
• Corporate events
• Parking
• Free fruits, snacks
• Free coffee, soft drinks
• Free breakfast
• Free lunch

Corinthia Budapest is looking for an ambitious, determined and highly motivated individual who is seeking to continue his/her career in hospitality and join our current Management team. Reporting to the Hotel Manager, you are responsible for overseeing all the Front Office and the Housekeeping teams and delivering exceptional guest experience. In this position you will have to ensure and evaluate guest satisfaction and quality as a priority in a luxury environment. You will be required to set up of department targets and objectives while making sure financial goals are reached. In more detail, you will be responsible for performing the following tasks to the highest standards.

Please attach your professional CV in English to your application.