We are looking for a 

Desktop Services Subject Matter Expert

for our Technology Team!

At Vodafone Hungary, we’re working hard to build a better future. A more connected, inclusive and sustainable world. It's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ​

Your place in the team 

Responsible for the delivery of L2 Support of Vodafone Hungary Office IT Desktop Services, to support internal and external users in incident and request handling. Provide second level support and troubleshooting. Provide second level support, assist for remote or direct (on-site) troubleshooting with in close collaboration with the 1L (Service Desk/Desktop Services) according to the expected service levels.

The Office IT Subject Matter Expert (SME) is responsible for providing specialized knowledge and expertise in office IT systems and solutions. This role involves advising on best practices, troubleshooting complex issues, and supporting the implementation and optimization of IT services across the organization. The SME will work closely with various departments to ensure the efficient and effective use of office IT resources.

• manage incidents and requests, keeping error information updated per Office IT policies
• solve routine and non-routine issues related to office IT, workplace applications, and operating systems
• respond to IT requests via phone, email, chat, or instant message, providing solutions in technical and nontechnical terms
• provide expert advice, solutions, and feedback throughout the resolution process
• oversee implementation, configuration, and maintenance of office IT systems
• address advanced issues involving customer-specific applications, devices, and servers
• travel to various locations as needed, including countryside and retail sites
• train and mentor junior associates while contributing to the team's knowledge base
• participate in projects, support related activities, and contribute to company goals
• compile fault-diagnosis questionnaires and share insights with colleagues and management
• focus on customer satisfaction in all actions on behalf of Office IT

• extensive experience in office IT systems and support
• deep knowledge of IT infrastructure, software, and hardware
• proven track record of troubleshooting and resolving complex IT issues
• excellent communication and interpersonal skills
• analytical and detail-oriented with a problem-solving mindset
• proactive and self-motivated with a commitment to continuous improvement

• cafeteria package & bonus or comission
• laptop & mobile phone (with unlimited voice and data tariff package)
• hybrid way of working
• corporate Health Insurance (Swiss Clinic)
• employee discounts (e.g. Vodaflotta)
• wellbeing program in the topics of sport, nutrition, relax and help (spiritual support)  
• 4 paid days leave/year for charity projects  
• other discounts (e.g. AYCM card, eye-glass allowance)  
• learning opportunities (internal trainings) 

Vodafone Hungary is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.  

We actively encourage everyone to consider becoming a part of our journey!

#vodafonehu