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Being first point of contact for B2B partners (e-mails, phone calls)
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Checking incoming information about client contracts,pricing, etc.
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Provide exceptional support for clients with high understanding and communication skills
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Cooperating with other departments (e.g. sales)
- Contribute in identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure
Elvárások:
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Full professional proficiency in English and Danish are a must (written and spoken)
- Strong customer services experience (minimum 1-2 years) within a fast paced, corporate environment
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Ability to keep deadlines whilst identifying errors and recommend process enhancements
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You are a customer focused team player with attention to details and prioritization skills
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Strong communication skills and proactive mindset
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Problem solving skills, with the ability to gather, organize, and illustrate ideas clearly and concisely
Egyéb információ az állásról:
Our business partner is looking for a new Danish speaking Customer Service Representative colleague. If you are interested in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you!