At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary, while helping to bridge the physical and digital worlds.

A very exciting opportunity has arisen to join our Task Force team, as the DACH Remediation Team Lead!

You will lead a multifunctional task force (up to 15 FTE) to improve our order to cash process in DACH countries.

Be part of our success!

DACH Remediation Team Lead (9-month fix contract)

• Ultimate target is to reach 99% of invoices issued accurately the first time for DACH countries => for Germany it means to go down from 160 av. corrections per month to 20 av. corrections
• Significant reduction in the number of necessary corrections will effectively reduce workload from all the departments involved into disputes - CSM (Commercial), Billing and Collection, Operations, Care and accelerate collection process. It will also reduce number of disputes with clients and improve customer satisfaction 
• Restore contracts with clients responsible for  80% of revenue in DACH countries (~420 clients), validate key master data ( reconcile and clean types of services  and their rates  in the IM systems  (SF, Ops systems and Oracle) with clients' legal documents)
  • Locate physical or scanned copies of the valid contracts; in the case of absence either contact  clients for their copies (searching for clients contact details also could take an effort) or initiate a signature of a new document with a client 
  • Systems clean up: (i) ensuring that customer information settings are correct across the various system; ii) set a history of previous price increases
  • Scan restored contracts to create a repository and database
  • Collecting customer critical master data ( 42 items of customer metadata, i.e. indexation clause, contract duration, SLA etc.) Identification of historical, nonstandard for IM requirements in the contracts 
• Clean and reconcile clients Hierarchies across Sales Force, Ops systems and Oracle in line with Lightspeed recommendations
• Eliminate many duplicated or obsolete accounts across the systems - one of the causes of billing mistakes - invoices are raised to wrong accounts.
• Reconcile AR balance and Inventory balance with clients responsible for at least 50% of DACH revenue - 35 clients in Germany out of 1900; 35 clients in CH out of 1000; 20 clients in Austria out of 600) in total ~ 90 clients
  • Reconciliation between inventory at IRM location and inventory in the contract versus in the system and subaccount ( changes in inventory ownership)
  • Reconciliation of total turnover with the clients and agreement on the outstanding balances invoice by invoice before they get into disputes 
• Identify key root causes of wrong invoices and influence processes upstream to have a permanent fixture
• In the current BAU set up, none of the functions is responsible for identification of the real root cause of a wrong invoice. Current root cause analysis process is rather formal and usually finishes at the first "why" of the mistake.
• Every participating function stays with their own opinion about why this or that has happened. It could be explained by the complexity and entanglement of the current processes, none of the function has a holistic overview to connect the dots and identify real root causes of particular problems
• Usually it is not one particular action, but a combination of actions of different participants. That's why getting to the bottom of the issue is a time consuming effort and usually the solution will require changes throughout the whole process, with changes in the way of doing in every function participating in the E2E revenue recognition process.
• This is a complex change management and administrative task, none of BAU functions has resources and expertise to take a lead on root causes identification, solutions development and coordination of solutions implementation. This will be a goal for the task force team.

• Good written and verbal communication skills  in English and desirably in German as well  ·       
• Strong Accounting expertise (revenue accounting, AR reconciliations) - ACCA, CIMA 
• Experience of running multi-functional projects, process improvement projects with defined goals; project management experience is a must  
• Excellent analytical and problem-solving skills, with the ability to investigate and resolve discrepancies
• Continuous improvement mind-set open for challenges and focus on efficient solution
• Bachelor's degree in Accounting or Finance or any related course
• 10 years’ experience in Finance, Accounting, Project management 
• Strong communication and team management skills 
• Strong organizational skills - ability to process high volumes of information, structure the “so what’s” and implications 
• Ability to work independently, prioritize tasks, and deliver results 
• Strong organizational skills and the ability to handle multiple project related tasks concurrently
• Ability to identify errors and indicate the root cause with proposed solution (quick wins and long – term goals)
• Good written and oral communication skills – English
• Good written and oral communication skills – German - desirable

• Be part of an excellent team,
• Cafeteria even during your probationary period,
• Annual bonus based on annual results,
• Be part of an international company with a demonstrated background,
• Employee referral scheme benefits after the probationary period of the recommended employee
• The company will support your volunteer work and social engagement (Moving Mountains) with 2 days off
• You can take an extra day off for your birthday, to be used in the month of your birthday.
• Fixed term contract: 9 months of engagement with possible extension
• Location: Hungary, Romania, Poland, Czech Republic  
• Work type: remote

• Do not hesitate to send your CV today by clicking on the Apply button!

Sector(s):

• Finance, Accounting
• Head of Finances, Accounting Manager
• Business Supporting Centres
• Head of Unit