Czech or Slovak Customer and Colleague Engagement Associate

Pest megye
TESCO-BST

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, payroll and internal helpdesk. Besides these, we have a modern Technology Hub developing software and applications used by millions of people globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are ready to learn and develop themselves. At Tesco Business Services & Technology we support our business operating efficiently and serving shoppers a little better every day.

Czech or Slovak Customer and Colleague Engagement Associate

The Role

  • Providing support to Tesco colleagues and customers in connection with ClubCard, Tesco Online and general customer service for Slovakia and Czech Republic
  • Troubleshooting, delivering great service experience, resolving issues
  • Taking ownership of the issue
  • Escalating contacts efficiently

Your background

  • Graduate/ high school education
  • Advanced Czech or Slovakian language knowledge
  • Intermediate English knowledge
  • Experience in Customer Service is an advantage
  • Basic Computer Skills
  • Experience in using MS Office (Excel, Word & PowerPoint)
  • Willingness to move to Hungary/Budapest

 

What’s in it for you

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

  • Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
  • Annual private healthcare package
  • Performance-based annual bonus
  • Minimum of 25 paid leave days per year
  • Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
  • Solid Business Background with more than 100 proud years of company history
  • We are a Great Team and we are not fond of any formalities here
  • Modern Office with great location (e.g.: free parking)
  • Flexible Working policy (e.g.: home-office)
  • Relocation Bonus when permanently moving to Hungary
  • Language Allowance

 

 

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we"re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

 

#LI-AS1

#LI-Hybrid

Sector(s):

  • Administration, Assistance, Office Work
  • Administrator, Document Manager
  • Business Supporting Centres
  • Client Support, Administration
  • Client Services, Customer Services
  • Customer Services

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Cégnév: TESCO-BST ZRT.
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