Are you fluent in Croatian and Slovenian and have a passion for providing excellent customer support? We are seeking a dedicated Customer Support Representative to join our dynamic team. If you enjoy solving problems, have strong communication skills, and have a customer-focused mindset, this role is perfect for you!
Key Responsibilities
- Handling incoming calls, emails, and chats to assist customers by resolving their queries or providing information about product features.
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Managing customer orders efficiently and accurately.
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Ensuring high customer satisfaction and contributing to strong client retention.
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Identifying, logging, confirming, and resolving customer complaints in a timely and effective manner.
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Actively suggesting improvements to enhance workflows and service quality.
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Following established procedures and internal guidelines.
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Maintaining and updating customer records and documenting interactions.
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Reporting recurring issues to the support team for further investigation or escalation.
Qualifications and Skills
- Native or fluent in Croatian and Slovenian (spoken and written), with a good command of English (minimum B2 level).
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High school diploma or equivalent qualification.
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Strong communication and customer relationship skills.
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Motivated, enthusiastic, and able to manage tasks independently.
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Comfortable working in a dynamic, fast-paced environment.
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Solid numerical reasoning and problem-solving abilities.
Benefits
- Competitive salary package.
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Standard working hours: 8:45 AM – 5:00 PM.
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Signing bonus.
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Comprehensive paid training.
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Meal allowance.
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Opportunities for internal career development.
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Exclusive discounts with selected partners.
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Access to employee wellbeing and support programs.
Application and Diversity Statement
Become a key part of our team as a Customer Support Representative and help ensure excellent customer experiences. We offer a platform for career growth and skill development within our company.
We are committed to a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply and strive to provide equal opportunities for everyone.