Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees.

Customer Support Representative - Norwegian Speaker

• Handle the inquiries usually via chat and email from customers and/or internal parties (only 3-5 calls /day, of max. 2 mins/call)

• Order management: order entry, price checking, order clearing compliant with Eaton's policies

• Complaint handling

• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

• Manage a variety of pre-sales or post-sales service functions

• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration

• Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

• Foster an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

• Bachelor’s degree (BSC/BA)

• Preferably 1-3 years experience in customer support, but we are also open to graduates if you are a Norwegian speaker

• User level of MS Office (Outlook, Excel, Word)

• Customer service attitude, strong attention to details, punctuality and problem solving mindset

• Working knowledge in SAP/Oracle/Salesforce or other case management tools is an advantage

• Competitive compensation and benefits package

• Challenging projects in dynamic collaborative team

• Flexible working solutions (home office) are implemented across different EMEA locations

• We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter. We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

• We make your contributions matter –reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

Sector(s):

• Client Services, Customer Services
• Call Center Services
• Online Customer Service