Customer Support Manager

Are you a seasoned leader in technical support, seeking an escape from the constraints of the corporate world? Do you thrive in environments where entrepreneurial skills are not just valued but essential?

Join us at BitSoft Group, where your ability to make impactful decisions and drive change is not just welcomed, it's celebrated!

At BitSoft Group, we break free from the lengthy decision-making processes and rigid structures typical of the corporate world. As our Customer Support Manager, you'll be a vital part of a dynamic team where your decisions have immediate impact, and your entrepreneurial spirit can truly flourish. In this position, you’ll lead a team in an agile and innovative environment, making real-time decisions that enhance client experiences and drive our success.

Your responsibilities will include:

• Managing and overseeing our support operations, ensuring adherence to service level agreements (SLAs).
• Allocating resources effectively to maintain continuous support coverage.
• Supervising and resolving customer queries and issues, ensuring high satisfaction levels.
• Fostering an innovative environment, encouraging independent decision-making and new ideas.
• Conducting customer satisfaction surveys and implementing strategies for service enhancement.
• Upholding process adherence and spearheading continuous improvement initiatives.

• A proven leader with experience managing a technical support team.
• Skilled in handling support line or technical support roles.
• Excellent in communication, organization, and prioritizing tasks.
• Able to manage stress, focusing on ownership and responsibility.
• Energetic, positive, open to feedback, and committed to professional growth.
• Fluent in English and Hungarian.

• Competitive salary and a dynamic work environment.
• A platform to implement innovative solutions and make a real impact.
• Collaborative, friendly team culture.
• Flexible work arrangements, including home office options.
• Comprehensive training and development opportunities.

Bit Soft is a market leader in helping companies in the hospitality industry thrive. We offer consultancy, software, and integrated IT solutions for our clients to help them achieve efficiency, control, and flexibility. With our team of experts, we have installed thousands of terminals and managed highly complex projects in the last 26 years. We are the strategic partner for multiple restaurant and hotel chains across Romania, Hungary, Bulgaria, and France such as City Grill, KFC, Burger King, Starbucks, Radisson, JW Marriot, and Ramada. At Bit Soft, we are a young and dynamic team that aims to expand to other European markets. We value teamwork and positive work culture and don't shy away from having fun together.

Ready to Lead? If you have a background in IT support, team management, and a drive for excellence, we're looking for you! Apply now and be a part of our exciting journey at BitSoft Group.