Customer support administrator

Key Responsibilities
Post-rental Administration

• Managing administrative processes related to completed rentals
• Handling post-rental financial and administrative tasks
• Recording post-rental charges (damages, penalties, additional fees) in the fleet management and billing system
• Monitoring outstanding balances and customer accounts
• Contacting customers regarding open balances and post-rental charges
• Supporting debt recovery processes
• Coordinating with internal departments such as Operations, Fleet Management, Finance and Customer Service
• Reviewing rental data and ensuring accurate documentation and processing
• Supporting internal reporting and administrative workflows

Customer Support

• Manage and screen shared company email accounts; respond to customer inquiries in writing or forward them to the appropriate department.
• Handle customer notifications, complaints, or clarification requests with professionalism and courtesy.
• Provide administrative support to office staff, especially rental agents.
• Create and update databases and records as needed.
• Organise file systems, correspondence, document handling, scanning, and text processing.

Customer Satisfaction

• Call customers after the end of their rental to assess satisfaction levels and gather feedback.
• Analyse the reasons behind satisfaction or dissatisfaction and report potential improvement areas to the relevant department.

Debt Collection

• Contact customers with outstanding payments or overdue invoices to request settlement.
• Cooperate with the administrative and legal departments for complex or disputed cases.

• English language skillswritten and spoken (minimum B2 level)
• Secondary education (business or administrative background preferred)
• Strong administrative and organizational skills
• High level of accuracy and attention to detail and deadline management
• Structured, responsible and solution-oriented working style
• Confident computer skills (Excel, MS Office, administrative systems)
• Ability to communicate professionally with customers
• Ability to tolerate repetitive tasks
• Excellent communication and active listening skills
• Ability to handle challenging conversations with a solution-oriented approach
• Independence, positivity, accuracy, and reliability

• German or Italian language skills
• Additional languages are an advantage
• Experience in car rental, mobility services or travel industry
• Experience with billing or financial administration
• Experience with debt collection / receivables management

• A stable position in a growing international company
• Full-time, open ended Hungarian employment contract.
  Initial net salary for the first 3 months: 350,000 HUF/month, with growth potential.
• Supportive, friendly, and enthusiastic team environment.
• Opportunity to develop expertise in mobility operations and post-rental processes
• Modern office environment

We are a growing international mobility and car rental company with 30 years of experience, providing reliable services primarily to leisure customers. To strengthen our Customer Support Team, we are looking for a detail-oriented and proactive Customer Support Administrator who will support post-rental processes and administrative tasks related to car rentals.
This role is ideal for someone who enjoys structured work, financial administration and customer communication in an international environment. We are looking for a motivated colleague to join us in a full-time, home-office position in alternating shifts.

Please send your CV with a photo.
Please note: In case of employment, a clean criminal record certificate will be required.