Customer Success Implementation Engineer

Customer Success Implementation Engineer@Strivacity Job description: We are seeking a highly skilled Customer Success Implementation Engineer to join our dynamic team. This role is pivotal in ensuring our customers achieve successful implementations of Strivacity’s CIAM solutions while delivering exceptional customer experiences. You will act as a trusted technical advisor, working closely with customers to deploy, integrate, and optimize our platform. Professional skills: Knowledge of protocols such as OIDC, Auth2, and SAML2 (***), Experience with cloud computing & infrastructure such as Kubernetes / Helm (**), HTML5, CSS3 (***), Web security, typical web vulnerabilities (***), HTTP protocol and network traffic analysis in browser (***), Using a REST APIs from code (***), Programming experience with Javascript/Typescript and Node.JS a plus (*) Personal skills: Bias toward action, The highest attention to detail, High level of professionalism and demonstrate a track record of delivering excellent customer service Advantage, if... A track record of contributing to a positive, client-focused sales culture, A broad IT experience in a field such as application development, infrastructure management, or related fields Ideal candidate: Has attention to detail and ability to create, run, and improve processes. Has strong communication skills along with examples of how you’ve collaborated and built effective relationships with stakeholders at different levels and from a diverse set of backgrounds. Bias toward action. Is a creative thinker with the ability to bring fresh ideas to your work. Qualifications: (No qualification required)) Language skills: English(Fit for negotiation)) Responsibilities: Lead the technical implementation of Strivacity’s CIAM solutions for customers, ensuring seamless integration with their existing systems., Collaborate with customers to define implementation goals, timelines, and success criteria., Provide hands-on assistance in configuring and deploying Strivacity solutions, including API integrations, SSO, and user management workflows., Serve as the primary technical point of contact during the implementation phase., Identify, troubleshoot, and resolve technical issues promptly and effectively., Conduct training sessions and workshops to educate customers on best practices for using Strivacity’s platform., Provide technical documentation, guides, and recommendations tailored to customer environments., Act as a customer advocate within Strivacity, relaying feedback to product and engineering teams. Technologies and tools: REST API, GitHub, Zendesk, CSS, HTML, Atlassian Jira/Confluence How we work: We obsess over client satisfaction and we believe that the best ideas should always win, even if they're harder, longer and take a bit more time. We expect you to be respectful, analytical, critical of everything we do, and seek out constructive feedback. We operate with high attention to detail and security — no matter how small the details may be! You will have chance to learn about Customer Identity & Access Management, our product (high-level) architecture and improve your soft-skills. Later on our training policy allows you to learn anything related to our product, company or just software development. We're going to provide a mentor for you to help you in the first weeks/months. A cégről Our product: Rewriting the script for customer sign-in journeys Strivacity's cloud-native product lets brands quickly add secure login and identity management capabilities to their customer-facing applications without tying up an army of developers or consultants to do it. Adaptive access controls, Consent management, Customer experience canvas, Fraud detection, Identity verification, Lifecycle event orchestration, Registration & self service, and more Strivacity is a Leader in The Forrester Wave(tm) Our mission: Strivacity is a SaaS company that delivers simple customer sign-in journeys as a service. We prefer straight talk to acronyms (ours is CIAM – customer identity and access management). That’s why we’re rewriting the script. Crafting remarkable sign-in journeys shouldn’t require a PhD in access management (or a glossary).

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