We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a

Customer Service Team Leader - German speaking

(Parental cover until 31 December 2026)

• Leading a team of Customer Service Representatives.
• Ensuring timely resolution of Service Requests and activities within the Customer Relationship Management system (Siebel).
• Deliver Customer Service and Order to Cash processes by managing workflow, ensuring adequate holiday training & sickness cover.
• Proactively develop the skills, competencies and knowledge of Customer Service team members.
• Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans.
• Conduct half yearly and annual appraisals with direct reports.
• Organize monthly team meetings with direct reports.
• Provide first level customer concern for any issues raised by the team.
• Ensure all processes are aligned with current ISO 9000 accreditation & assist in preparation for future accreditation.
• Run and analyze the identified Customer Service reports e.g. customer service management reports, monthly management reports and team performance.
• Develop a team environment that supports continuous improvements & promotes the BSC culture.
• Develop and maintain sound working relationships with key collaborators, customers and external service providers.

• A bachelors’ degree or equivalent experience is required
• Fluency in English AND German
• 1-2 years of experience as a team leader
• Previous customer service experience is required
• Must demonstrate a strong understanding of customers’ needs / behaviors
• Excellent written/oral communication skills and ability to build effective working relationships
• High Level of IT proficiency in Microsoft packages
• Highly motivated
• Requirement to work some public holidays
• Availability to work outside of standard business hours during peak periods
• Rotating late shift roster may be required

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Állás, munka területe(i):

• Ügyfélszolgálat, Vevőszolgálat
• Ügyfélszolgálat, Ügyfélkapcsolat vezető