Customer service team leader

• Manage and process customer orders, changes, returns and sample requests
• Handle SAP exceptions, monitor backlogs, resolve issues with factories
• Maintain close cooperation with sales, customers, and internal departments
• Create credit/debit notes, handle complaints, expedite and stock-related tasks
• Analyze service performance, generate reports
• Participate in training and workshops
• Lead and coach the customer service team, conduct performance reviews, support recruitment and onboarding

• You are experienced in customer service and SAP
• You have strong communication and organizational skills
• You have experience in leading a team
• You are fluent in English (written and spoken)
• You are skilled at working cross-functionally in a dynamic, fast-paced environment

• Cafeteria
• Bonus
• Christmas bonus
• Commuting allowance
• Home office opportunity
• Comfortable, well-organized work environment

• Canteen
• Cafe
• Corporate events
• Bicycle storage
• Parking
• Free fruits, snacks

Bourns, Inc. is a leading manufacturer and supplier of automotive sensors, circuit protection solutions, magnetic products, microelectronic modules, trimming and precision potentiometers, panel controls and encoders and resistive products.

In Hungary, Bourns Inc. has two sites, in Ajka and Veszprém. In Ajka, we have our automotive manufacturing activities, while in Veszprém we have no manufacturing but development and sales activities. At our sites we provide an inspiring and creative environment that guarantees the development of new ideas and innovative solutions in the long term.

Join us as a Customer Service Team Leader and lead a dedicated team! If you're passionate about improving customer experience and have strong leadership skills, this is the place for you. Be part of a supportive and inspiring workplace culture!