Customer service specialist

• Be the voice of the company: Engage with customers via live chat and email, resolving their queries while maintaining high satisfaction scores.
• Spot opportunities for improvement: Identify patterns in customer feedback and collaborate with teams to enhance processes, tools, and the overall experience.
• Build expertise: Become a go-to knowledge hub on products, systems, and processes through hands-on training and self-driven learning.
• Team up for success: Work closely with underwriters, claims specialists, and fraud experts to ensure a seamless journey for customers.
• Stay compliant: Keep customer interactions aligned with regulations and guidelines.

Shifts are varied, including 2-3 weekend days/month, 1-2 late shifts/week (6-10 PM), and occasional bank holidays (with time off in lieu).

• Passion for delivering outstanding customer service and going the extra mile.
• Adaptability to thrive in a fast-paced, dynamic environment.
• Problem-solving skills and the initiative to find solutions independently.
• Strong communication abilities to simplify complex issues for customers.
• A collaborative spirit, eager to support teammates and foster a positive culture.
• Advanced level English language skills.

• Previous experience in customer-facing or online support roles is a plus.

• Flexible hybrid work: Work 2+ days per week in their Budapest office, with the rest remote.
• Learning & development: Personal budgets for books, courses, and two extra training days yearly.
• Mental wellbeing support: Access therapy sessions through a dedicated program.
• Competitive bonus scheme: Rewarding high performance.
• SZÉP card: Extra funds for meals, leisure, and accommodation.
• Paid sabbatical: A 4-week fully paid leave after 4 years.
• Work from anywhere: 4 weeks per year to work from wherever you like.
• Healthcare: Premium Medicover Blue healthcare package.
• Fitness or travel perks: Choose between an All You Can Move membership or a monthly BKK pass.
• Social vibes: Regular team lunches, socials, and an always-stocked office kitchen!

• Dog friendly
• Free fruits, snacks
• Free coffee, soft drinks

Join a vibrant, forward-thinking team redefining customer service in the insurance industry!

We're collaborating with an exciting, innovative insurance company shaking up the industry with their digital-first approach. They’re on a mission to make insurance simple, transparent, and accessible, putting customers at the heart of everything they do. As part of their Customer Specialist Team, you’ll be at the frontline, delivering exceptional experiences and making a real impact every day.