Customer service representative Evening and Weekend

Main Responsibilities
Customer Support

• Manage and screen shared company email accounts; respond to customer inquiries in writing or forward them to the appropriate department.
• Handle customer notifications, complaints, or clarification requests with professionalism and courtesy.
• Provide administrative support to office staff, especially rental agents.
• Create and update databases and records as needed.
• Organise file systems, correspondence, document handling, scanning, and text processing.

Customer Satisfaction

• Call customers after the end of their rental to assess satisfaction levels and gather feedback.
• Analyse the reasons behind satisfaction or dissatisfaction and report potential improvement areas to the relevant department.

Debt Collection

• Contact customers with outstanding payments or overdue invoices to request settlement.
• Cooperate with the administrative and legal departments for complex or disputed cases.

Required Skills

• Fluent English + German, or English + Italian, both written and spoken.
• Excellent communication and active listening skills.
• Ability to handle challenging conversations with a solution-oriented approach.
• Independence, positivity, accuracy, and reliability.
• Strong attention to detail and deadline management.
• Ability to tolerate repetitive tasks.
• Higher education completed.
• Confident user-level knowledge of standard IT systems and MS Office.

• Additional languages are an advantage.
• Previous experience in a similar job.

We Offer

• Full-time, permanent Hungarian employment contract.
  Initial net salary for the first 3 months: 350,000 HUF/month, with growth potential.
• Supportive, friendly, and enthusiastic team.
• Stable company with an international background.

We are an international car rental company with 30 years of experience, currently expanding our team. We are looking for a motivated colleague to join us in a full-time, home-office position in alternating evening and weekend shifts.

Home-office position, with an available background office in Budapest when needed.

Please send your CV with a photo.
Please note: In case of employment, a clean criminal record certificate will be required.