Customer service representative

As part of our customer service team, you will be responsible for:

• Receiving and processing customer orders (via email, ERP system, portal, etc.)
• Sending order confirmations and ensuring all details are correct (quantities, delivery dates, references)
• In the absence of the freight forwarder, liaising with carriers and tracking shipments and providing customers with updates
• Managing customer communication regarding shipping documents (e.g., invoices, packing lists, delivery notes, customs documents)
• Handling order-related issues: missing items, incorrect quantities, delays, returns, and complaints
• Communicating closely with internal teams (warehouse, purchasing, logistics, sales)
• Maintaining accurate records and ensuring proper documentation

We are looking for someone who is organized, solution-oriented, and enjoys working with customers.

You bring:

• Experience in customer service, order management, logistics coordination, or a similar role
• Strong communication skills (written and verbal)
• High attention to detail and structured working style
• Ability to handle multiple tasks and stay calm under pressure
• Confidence using MS Office and ideally an ERP system (e.g., SAP, Navision, Odoo, etc.)
• Good English skills (additional languages are a plus)

• Immediate start is an advantage

We Offer

• A stable and long-term position in a growing company
• Friendly, supportive team environment
• Structured onboarding and clear processes
• Competitive salary based on experience
• Opportunities to grow and take ownership of processes

GSP Europe GmbH is part of the GSP Automotive Group established in 1985 in China.
GSP Automotive Group is a leading manufacturer for automotive parts for the worldwide aftermarket. Since 1985, GSP continues to produce constant velocity joints, drive shafts, hub assemblies, rubber-to-metal parts as well as steering & suspension parts.

The GSP Team supports customers in over 120 countries and we are still growing. With our diverse range of native professionals, we bring customer care and expertise to each market.

As a next milestone in our companies’ life, we are working on to open our new CDC in Hungary and looking for our new Customer Service Representative colleague to join our team.

When clicking on the "Apply" button, please do not forget to attach your CV both, English and Hungarian.