Customer Operations Team Lead

Customer Operations Team Lead@Marshmallow Job description: As a Lead, you will be responsible for hiring and managing the day-to-day operations of a growing team of executives, whilst also helping us iterate our customer-facing and internal processes. We are looking for someone with proven leadership skills who will relish the challenge of working with leaders from across Marshmallow to strengthen and scale our Customer Operations function. Professional skills: Team management/lead qualities (*****), Strategic Thinking (*****), Problem-solving skills (*****), Customer service experience (****), Hiring (***) Personal skills: Patience, Organised, Self-starter, Adaptable to change, English communication Qualifications: (No qualification required)) Language skills: English(Fit for negotiation)) Responsibilities: Further build out the customer operations team in Budapest, Leading the day-to-day operations of a growing team and ensuring we are on track to hit our targets, Managing and coaching team members, supporting them in the development of their knowledge and skills, Contributing to the setting of the team’s strategic goals, Reviewing processes and recommending changes to help us scale more efficiently than ever before Technologies and tools: Slack, Intercom, G-suite How we work: Working in a startup means that you have to be adaptable and are excited by the prospect of moving fast. This is an opportunity to collaborate with various internal and external stakeholders to set us up for success. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service. A cégről Our product: Car insurance in the UK We are one of UK's most exciting tech unicorns within the insurtech space, we've just been recognised as the second fastest growing company in Europe and have been building a business and tech hub in Budapest. We offer insurance solutions to those that are otherwise overlooked. International drivers, students, those from a lower income bracket are all segments we can support with fairer policies. Our mission: We offer insurance solutions to those that are otherwise overlooked by our larger incumbents. International drivers, students, those from a lower income bracket and even people with points on their licence are all segments we can support with fairer policies. Together, we will shape the future of insurance with creativity, collaboration, and a passion for pushing the boundaries of what's possible.

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