Customer Happiness Executive

Customer Happiness Executive@Marshmallow Job description: Customer Happiness Team We're on the frontline, working hard to provide an amazing experience to all our customers! We want to be the most accessible, efficient and knowledgeable customer service team in the insurance industry. Professional skills: You enjoy taking complex issues and explaining them in an easy and understandable way (**), You enjoy pulling together as a team and supporting your teammates (**), You enjoy finding solutions to problems (**), Working in a fast-paced scale up means that you have to be adaptable and excited by the prospect of moving fast (**), You are really passionate about the customer and will go that extra mile to offer them the best service (**) Personal skills: A problem solver, Professionalism, Friendly and helpful, Emphatic Qualifications: (No qualification required)), (No qualification required)), (No qualification required)) Language skills: English(Conversational level)) Responsibilities: Interacting with new and existing customers, Liaising with other teams across the business, Building up expert knowledge of our product, systems, and processes, Making sure that everything we do and say is in accordance with FCA guidelines A cégről Our product: Car insurance in the UK We are one of UK's most exciting tech unicorns within the insurtech space, we've just been recognised as the second fastest growing company in Europe and have been building a business and tech hub in Budapest. We offer insurance solutions to those that are otherwise overlooked. International drivers, students, those from a lower income bracket are all segments we can support with fairer policies. Our mission: We offer insurance solutions to those that are otherwise overlooked by our larger incumbents. International drivers, students, those from a lower income bracket and even people with points on their licence are all segments we can support with fairer policies. Together, we will shape the future of insurance with creativity, collaboration, and a passion for pushing the boundaries of what's possible.

JELENTKEZEM