Contract & Service Management Specialist

• Key Responsibilities

  • End-to-end contract management: Managing framework, supplier, partner, and service contracts from an operational perspective
  • Service & SLA management: Maintaining and improving the Service Catalogue, SLAs, and related documentation as part of the global service management team
  • Performance management: Supporting the tracking and alignment of KPIs with business objectives
  • Service evaluation: Analyzing SLA and KPI data, identifying gaps, and preparing improvement proposals
  • Stakeholder collaboration: Working closely with internal teams and external partners to ensure smooth service delivery
  • Contract changes management: Coordinating updates, addendums, and changes in line with business needs
  • Digital contract administration: Managing workflows and records using modern digital tools (SharePoint, Office 365, OneDrive)
  • Process optimization & automation: Identifying opportunities to streamline workflows and improve efficiency

• What We're Looking For

  • 1-2 years of experience in contract management, service management, vendor management, or a related field
  • Degree in Business Administration, Management, Economics, or a related field
  • Understanding of SLA, KPI, and service management principles
  • Business-oriented mindset with strong analytical and organizational skills
  • Comfortable working in an international environment
  • Fluent English (written and spoken) - primary working language
  • Proactive, solution-oriented, independent, and eager to learn
  • Confident in working with data, metrics, and cross-functional stakeholders

• What They Offer

  • A stable, international work environment with opportunities for growth
  • Hands-on experience at the intersection of service delivery, operations, and business
  • Flexible working hours and hybrid work possibilities
  • Exposure to global best practices and cross-functional projects
  • Continuous learning opportunities, internal trainings, and supportive team culture

Join a trusted, future-focused international company where your contract and service management skills will contribute directly to smooth operations and measurable business outcomes.

This role is suitable for professionals with 1-2 years of experience looking to grow in a global service management environment.

Your Role

As a Contract & Service Management Specialist, you will manage and optimize service-related contractual relationships with partners and suppliers.

Your focus will be on service performance, SLA and KPI management, continuous improvement, and operational alignment, ensuring services support business and financial objectives.