Commercial Service Support Specialist

As a Commercial Service Support Specialist, you will play a key role in ensuring the smooth operation of our Service and Maintenance Programs, while also contributing to general commercial support activities. As first point of contact, you will be a vital link between technicians, customers, and internal teams—coordinating service delivery and supporting long-term customer satisfaction and loyalty.
This position is part of the Customer Support team located in Budapest and will be hybrid (3 days a week at the office and 2 from home). This opportunity will also be a fixed contract of 18-24 months for maternity leave coverage.

A typical day will include:

• Taking responsibility for coordinating the planning and delivering our Service and Maintenance Programs, including supporting renewals and expansions.
• Supporting commercial proposals and creating tailored service offers aligned with customer requirements.
• Acting as the first point of contact for customers, assisting them with adding new devices, extending contracts, and exploring additional opportunities.
• Handling and supporting the Field Service team’s dispatch activities in our Salesforce/ServiceMax based systems by scheduling maintenance appointments and optimizing service technicians’ route planning to maximize resource efficiency.
• Maintaining accurate and up-to-date customer and service program data
• Actively monitoring workload- and commercial activity related performance through Salesforce dashboards, identifying optimization opportunities and adjusting schedules and offerings when necessary.
• Providing support with other Service Administration tasks when required.
• Contributing your own ideas to improve dispatching and service program processes.

Your profile:

• Excellent communication skills with a customer-oriented mindset.
• Strong command of English and native-level Hungarian; additional Central European languages are an advantage.
• Commercial background with several years of experience in customer service, dispatching and administrative roles.
• Outstanding organizational skills and a structured approach to work.
• Experience with Salesforce/ServiceMax and proficiency in Microsoft Office (Excel, Teams).
• Team-oriented mindset, cooperative attitude, and problem-solving skills.

We offer:

• Powerful team looking forward to working with you.
• Possibility to work from Home (2 days per Week).
• Further development of your personal skills through a varied range of tasks.
• Flexible working hours
• Monthly cafeteria allowance
• Private medical insurance.
• Public transport or commuting allowance

• Kávézó
• Céges rendezvények
• Parkoló
• Ingyen kávé, üdítő

Imagine yourself…

• Thriving in a supportive team environment that inspires you to strive for excellence.
• Joining a company with a proven track record of success and an exciting future.
• Contributing to a brighter, more sustainable future.
   

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us on our website.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.