Claims Customer Service Executive

Claims Customer Service Executive@Marshmallow Job description: We believe that the claims experience can be so much better in the insurance industry! So, our mission is to deliver the most efficient claims experience to our customers. Working in a startup means that you have to be adaptable and excited by the prospect of moving fast. We are committed to re-imagining the claims experience, and you will play a key role in delivering a best-in-class service. Professional skills: Excellent communication skills (*****), Experience in Customer Service (*****) Personal skills: Quick learner, Organised, High degree of empathy, Welcoming telephone manner, Drive for excellence Qualifications: (No qualification required)) Language skills: English(Native)) Responsibilities: Providing outstanding service when a customer makes a motor claim over the phone with Marshmallow, Asking questions to get a full and clear understanding of the circumstances of the claim, Verifying and monitoring claims received digitally as well as following up with customers, Being alert to fraud concerns to ensure only genuine claims are progressed Technologies and tools: Slack, Intercom How we work: We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs. Everyone has a voice and the opportunity to make an impact. A cégről Our product: Car insurance in the UK We are one of UK's most exciting tech unicorns within the insurtech space, we've just been recognised as the second fastest growing company in Europe and have been building a business and tech hub in Budapest. We offer insurance solutions to those that are otherwise overlooked. International drivers, students, those from a lower income bracket are all segments we can support with fairer policies. Our mission: We offer insurance solutions to those that are otherwise overlooked by our larger incumbents. International drivers, students, those from a lower income bracket and even people with points on their licence are all segments we can support with fairer policies. Together, we will shape the future of insurance with creativity, collaboration, and a passion for pushing the boundaries of what's possible.

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