B2B Customer Support Technician

This is a full-time, hybrid role, based in Budapest, for an English-speaking B2B Customer Support Technician. You will provide premium technical support and account management for dedicated smartphone brands, including devices, third-party enterprise applications, and MDM solutions. You will serve as the primary point of contact for dedicated enterprise clients, delivering service via phone, email, and Teams in English. Your mission will be to drive satisfaction through efficient issue resolution and proactive relationship management.

Key responsibilities

• Diagnose, resolve and track post-sales technical issues related to mobile devices,
• Provide support via phone, email, and Teams, utilizing a dedicated hotline and mailbox, and meeting SLA requirements,
• Execute advanced troubleshooting and incident analysis on smartphones, handling software deployment, OTA updates, and firmware flashing,
• Utilize device diagnostics, manage mobile device provisioning, and support integration into enterprise environments,
• Liaise between customer stakeholders and technical teams on escalations and ongoing projects,
• Track and manage incidents, maintain detailed documentation and provide feedback to improve processes.

• Fluency in English,
• 1–2 years of experience in a contact center or enterprise support environment, preferably in telecommunications,
• Experience in supporting UEM/MDM solutions,
• Strong analytical, organizational, and multitasking abilities,
• Ability to analyze mobile device logs and diagnose complex technical issues.

• Stable company background: we are part of the Hungarian market since 1999, being one of the market leaders in the CX sector.
• Health and well-being: we offer a private health insurance, discounts at medical services and we are AYCM partners.
• Compensation and benefits: we offer cafeteria (SZÉP card), team specific bonuses, jubilee bonus, and numerous discounts at our partners.
• Career program: we have internal career opportunities and a talent program for our motivated employees, wanting to grow their skills, alongside a paid training lead by our professional trainers.
• Engaging programs: we have Monthly Fun Days, thematic days, darts and table soccer in the office.
• Multilingual environment: we have colleagues from more than 25 nationalities. You can become a member of a friendly team and a company culture, where we respect our diverse and unified teams.

Go further with Foundever®

We believe in memorable experiences and continuous growth. Apply today!

• Shower
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• Free coffee, soft drinks