Associate Technical Support - Norwegian

Responsibilities :
The Deployment Specialist will assist and perform in the activation and configuration of Client's networked charging stations. The candidate will be required to interact directly with internal and external customers, operations and maintenance partners, Owner Support, and the Services team. The Deployment Specialist FRA & BENELUX must be able to manage multiple customers at a time and be organized to track and report on their status. They should have a desire to learn new skills including technical skills.
The Deployment Specialist will also hold online training sessions with end customers to explain our backend system. The Candidate must maintain excellent communications with the customers, Sales and Deployment teams to ensure timely and efficient completion of implementations, issue resolution and escalation, and proper documentation of the entire process to ensure successful completion and handoff.
What You Will Bring to Client
➢Communicate, educate, and establish best practices with new and returning station owners.
➢Receive inbound service requests from our installation partners.
➢Coordinate with Sales, Operations and Maintenance Partners, and the customer to achieve timely and accurate activation of stations.
➢Oversee the installation, activation, and validation of new charging stations

Requirements
3+ years of experience.
➢Demonstrated ability to liaise with external partners, internal stakeholders, and customers in fluent written and spoken French.
➢Must have good time management, multitasking and stress management skills to be able to ensure that tasks get completed on time and that no customer gets left behind.
➢Technical troubleshooting experience needs to be able to understand and follow manuals and technical instructions and make use of analytical thinking.
➢Good teamwork skills are essential.
➢Excellent communication in Norwegian (written, verbal, and presentation) is a must.
➢Self-otivated, decisive, with the ability to adapt to change and competing demands.

• Cafeteria Benefit
• Private Medical Insurance one of the best in the industry
• Excellent international environment to grow now and in the future
• Variety of Trainings available to enhance yourself and reach new aspirations
• Chance to be part of a growing organization with global presence and intercultural teams
• Regular fun and purposeful events and celebrations
• Usage of languages
• Competitive compensation package
• Work from Office and later Hybrid(post training)

• Parking
• Free coffee, soft drinks

Tech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers Scale at Speed™, we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed. Our aim is to enable enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation.