Application Support Expert - IT Laboratory & LIMS

• Configure, deploy, and support laboratory and quality applications across all company sites and entities
• Ensure that all solutions delivered — whether by you or by internal/external
  partners — meet ITS standards, regulatory requirements, and SLA expectations, without compromising system integrity
• Collaborate closely with business and IT stakeholders to gather requirements, translate them into functional specifications, and implement effective solutions
• Work with developers and technical teams to ensure systems meet business needs and resolve any issues that arise
• Manage support requests and incidents within SLA
• Monitor and efficiently manage the Service Now queue IT for all assigned cases
• Qualify, resolve, or escalate incidents to the support partner
• Provide technical and functional user support
• Ensure user satisfaction
• Maintain compliance by processing change control requests
• Evaluate enhancement requests and prepare or approve specifications
• Collaborate with functional and development teams to deliver solutions
• Organize CAB and regular meetings with business and IT stakeholders
• Manage application releases and ensure integration with other systems (e.g. SAP)
• Serve as the main point of contact between business users and the support Partner and the Application supplier
• Collaborate with the support Partner and application supplier to ensure effective technical and functional maintenance of the platform
• Organize training sessions for key users
• Keep documentation up to date (requirements, test plans, evaluations, risk assessments)
• Analyze the use of the platform and identify opportunities for improvement
• Provide leadership during the full lifecycle and ensure adoption and adequate uses of the solution.
• Participate in projects introducing new features and technologies
• Perform all activities in compliance with GxP regulations

Elvárások:

• Experience in Computer Sciences, System Analysis, Engineering, Business school or similar areas.
• Relevant degree.
• At least 5 work experience in LIMS , lab software management in industrial plants.
• LIMS technical and/or functional skills
• CDS technical and functionnal skills
• Knowledge on Business processes related to Quality control lab and manufacturing .
• Fluency in English (both written and spoken). French is a plus.
• Problem-solving skills and ability to manage multiple priorities. An excellent communication, presentation & interpersonal skills.
• Ability to understand the business, customer oriented.

Egyéb információ az állásról:

The company is world-leading powerhouse in the development and manufacturing of Active Pharmaceutical Ingredients (APIs). With a rich industrial heritage and a forward-thinking mindset, they bridge the gap between complex chemistry and life-saving medicine.