ACCOUNT SERVICE EXPERT (ENGLISH & GERMAN)

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

 

Job details

Job location: Budapest, Hungary, 9th District, Mill Park office building

Role type: permanent

Full time employment, 40 hours/week

About the Customer:

The client is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

Qualifications:

  • College degree or relevant work experience
  • 1+ years of Subscription or Sales Support including account maintenance, billing/contract, and admin tasks
  • Professional level of German and English
  • Effective communication skills - ability to communicate in written & verbal forms, with audiences that include customers, peers, and occasional executive leadership
  • Ability to review, understand, and resolve complex issues
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
  • Ability to collaborate with peers across the organization without friction
  • Ability to communicate a complex or technical issue in a clear & concise manner
  • High level of attention to detail and ability to pivot in uncertain situations
  • Experience with or basic understanding of SaaS

Key Responsibilities:

  • Supports customers through telephony, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the client’s Agreement Cloud to provide customer resolution and proactive customer recommendations
  • Responsible for resolving customer issues including complex account, subscription and billing scenarios supporting subscription management
  • Meet and exceed the client’s Customer Support service level goals and KPIs
  • Partner with internal teams (Sales, Billing, etc.) to drive resolution on behalf of the customer
  • Provide critical feedback related to improvements of the product and tools to impact customer experience
  • Promote the client’s products and services to customers and prospective customers via consultative discussion, product training, and evaluation of their service and support needs

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. 

Sector(s):

  • Client Services, Customer Services
  • Call Center Services
  • Business Supporting Centres
  • Client Support, Administration

How to apply/ contact information:

Apply via "Jelentkezem" button below!

Cégnév: Cognizant Technology Solutions Hungary Kft.
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