Account Management Specialist (French Speaking) - Primarily Remote - Budapest

Our client is a global IT services leader, reshaping business and technology models for the digital age through industry-focused consulting, fostering innovation and efficiency

 Join them now! 

  French Speaking Account Management Specialist  

 Location: Budapest (HQ in 9th district) –  Service windows: M-Fri: 8AM-6PM - 1-2 days of office presence per month 

     Training period: more in-office presence required

     Client: An American company supporting its clients in the management of electronic contracts across 180 countries.

Requirements:

• Residence permit or EU citizenship
• Highschool degree
• Fluent French and English language skills
• Relevant experience in customer service, particularly in subscription management, account maintenance, sales support, billing, or contract management, is an advantage.
• Collaborative, flexible, and dynamic personality
• Strong and transparent communication skills 
• Capability to review, comprehend, and resolve complex issues
• Exceptional attention to detail and adaptability in uncertain situation

If you join them, your responsibilities will be:

• Mediation between the client and customers; sales support and client account management.
  
• Provides customer support through telephone, email, and chat services; promptly escalates issues when specialized skills or additional capabilities are needed
• Handles the resolution of customer issues, including complex account, subscription, and billing scenarios, supporting subscription management. 
• Achieves and surpasses Customer Support service level goals and KPIs.
• Collaborates with internal teams (Sales, Billing, etc.) to expedite issue resolution on behalf of the customer.

What they offer:

• Competitive salary
• Cafeteria
• Sing-up bonus
• Free sport allowance 
• All You Can Move SportPass (at a discounted price)
• Medicover health- and Generali life insurance
• Work commute supplement
• Monthly public transportation (BKV) pass price
• Office parking space 
• Safety glasses reimbursement
• Language course reimbursement
• Childbirth supplement 
• Baby pack in case of childbirth
• Bring your kids to work
• Voluntary pension- and health fund membership fee contribution
• Széchenyi Recreation Card
• Fitness discount
• A youthful, dynamic working environment

  How to apply?

• Please apply via "Jelentkezem az állásra" button underneath!

Contact me if you have any questions: [Kattintson az e-mail cím megjelenítéséhez][email protected]

munkaerő-kölcsönzés eng.sz.: 10057-[Kattintson a telefonszám megjelenítéséhez]1/2012-0100-1046

munkaerő-közvetítés eng.sz.: 10097-[Kattintson a telefonszám megjelenítéséhez]1/2012-0100-848 

minősített foglalkoztató nyilvántartási szám: BP/[Kattintson a telefonszám megjelenítéséhez]0701/67674-4/2021