Senior Application Support Engineer

Your Responsibilities Include But Not Limited To:

• Take ownership of customers issues tickets reported, diagnose, troubleshoot and provide solutions to resolve customer issues
• Coordination between developers and customers to resolve L2/L3 issues
• Plan and coordinate between developers and customers to perform product installation and product upgrades on customer systems (Linux/Windows)
• Training and technical assistance in connection with our products
• Potential to travel for customer onsite support and training
• Involvement in QA process through customer feedback, internal feedback and testing
• Assist in testing new products, procedures and technologies
• Research and develop new techniques, procedures and proof of concept
• Progress to specialization support in one or more camLine products
• Perform 24/7 hotline duties with team rotation

What Skills & Experience You Will Bring To Us

• At least 3 Year(s) of working experience in the related field is required for this position
• Experience with software integration support and customer support for software applications on Linux systems
• Strong proficiency in Bash scripting and Java code review, with additional knowledge of Ansible as a plus
• Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Network/System/Database Admin or equivalent
• Fluent in English
• Critical thinking
• Good teamwork and communication skill
• Candidate must possess at least Bachelor's Degree in Computer Science/Information Technology or equivalent
• Independent and self-discipline

camLine offers

• Competitive salary + other benefits
• Open Team Atmosphere plus an extensive/tailor-made Onboarding (learning path from day 1 for our product, then a technical training plan in the long run)
• Pleasant, modern, and international working environment with flat hierarchies and flexible working hours for a better balance between work, family, and leisure time
• Professional development in close contact with the German software industry
• Support for technical training, soft skills training, and foreign language education, according to needs

• Corporate events
• Free coffee, soft drinks

Founded in 1989, camLine has been actively providing IT solutions for production automation and logistics. Our decades of experience in this sector gives us a head start in this competitive market.
At camLine, our clear focus is on one thing: the reliability of people and software. We develop software that reliably connects business processes with manufacturing processes. Our software monitors, controls and optimizes in a precise manner all of the manufacturing processes. camLine does all of this behind the scenes. The software itself is not visible as part of the manufacturing process. But what is certainly clear for all to see are the outstanding results it delivers to its users.