Italian Speaking Customer Service OR Order Management Representative

As a Customer Service Representative your main tasks would be:
- Cooperating closely with other teams and departments to solve problems- Being first point of contact for Italian B2B partners via e-mails and phone
- Manage end-to-end processes
- Checking incoming information about client contracts, pricing, etc. 
- Provide exceptional support for clients
- Deciding where to direct the client's request
- Coordinate the entire process

OR 

As an Order Management Representative your main tasks would be:

- Focusing on the transactional success for the order entry and it’s quality

- Managing orders for a specific region, via various ordering channels: electronic data interchange (EDI), Esker (optical character read tool), on-line (web orders), punchout, customer specific ordering platforms

- Contribute in identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure

Elvárások:

• Strong English skills
• Fluency in Italian
• 1-3 years experience in this field
• Bachelor's degree
• Team player attitude
• Problem-solving skills
• Assertive, motivated personality
• Ability to pay attention to details
• Good communication skills
• Customer orientation

Egyéb információ az állásról:

Are you looking for a complex, dynamic position in a multinational environment? Would you like to use your language skills daily? If so, this might be the right opportunity for you! We are looking for motivated Italian speaking job seekers for our multinational partner.