IT Operations Service Delivery Manager

The following CHALLENGES await You: 
-Participates/chairs meetings with customer and team, creates meeting reports
-Active cooperation with other participants in the operational groups
-Adoption and implementation of new services
-Support process development and documentation activities
-Participating in the development of service products
-Compilation and evaluation of monthly reports, invoices, SLA statements and other contracted reports
-Participation in the coordination of changes related to our clients' individual service contracts
-Monitors the delivery of contracted services and service levels
-Identify service issues, suggest solutions and improve services
-Representing the operation in projects with clients
-Coordinates regarding service deliveries with the senior and account management
-Maintains good working relations with customer technical staff and management
-Reports progress both internal and to customer
-Understands customer requirements, can deduct and formulate the underlying service requirements

Elvárások:

You have university or college degree on IT/engineering/business
-You have in-depth knowledge of ITIL good practices and practical experience, ITIL certificate is welcome
-You have minimum 3 years’ of experience in IT service delivery management
-You have project management experience
-You have ability to oversee and understand complex IT solutions
-You would like to use your excellent English (verbal&written) on a daily basis
-You have understanding of business processes and customer needs
-You have ability to maintain good customer relationship
-You have careful work style and accuracy, precision, durability
-You have good problem-solving and collaborative approach
-You have high quality and responsibility in own work
-You are able to deliver peak performance even under time pressure
-You have good communication and presentation skills
-You have ability to work in a team
-You have willingness to travel 

Egyéb információ az állásról:

The Company has more than 40 years of research and development in the field of lottery systems made our company a worldwide leading supplier of lottery products. 
As a global lottery company, is an exciting place to work. We drive innovation, champion groundbreaking ideas and bring meaning to work every day. With more than 240 employees in Budapest, currently serves more than 400 customers on six continents today. We 
have opportunities for everyone.