Dutch Service Desk Agent

Description:

• Address and troubleshoot IT-related issues for clients, serving as the initial point of contact (Level 1 IT support).
• Manage user inquiries via various channels, including phone, email, and support tools.
• Ensure accurate and thorough documentation of all issues and maintain records in the ticketing system.
• Escalate unresolved issues to the appropriate Level 2 teams for further assistance.
• Keep users updated on the status of their requests and ensure timely resolution.
• Focus on maintaining and enhancing the overall customer satisfaction throughout the support process.

Requirements:

• Advanced or native Dutch language skills,
• Confident English language skills,
• Good communication skills – both written and spoken,
• IT background is not necessary, training is provided.

Benefits:

• Competitive salary package,
• Annual bonus system,
• Cafeteria package,
• Language course reimbursement,
• Free medical services,
• All You can Move Sportpass,
• High percentage of Home office option,
• Online trainings.

If you are interested in the position, you can submit your application by clicking the "JELENTKEZEM" button!