We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.
Czech or Slovak Speaking Customer and Colleague Engagement Centre Team Manager
The Role
- Providing operational support and leadership for a team of 20-25 professionals
- Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
- Monitoring the quality and productivity of the team's processes
- Setting individual targets to team members, measure and monitor their work, recognizing great performance and encouraging a focus on development and career aspirations
- Ensuring equal career development opportunities for all colleagues in my team
- Drive the team towards implementing the strategic vision of the department in accordance with global directions, local standards, business requirements and supports the achievements of agreed targets
Your background
- College/University degree
- Upper-intermediate level English knowledge
- Advanced Czech or Slovak language knowledge
- Hungarian language is an advantage
- 5+ years of relevant work experience
- 2+ years of leadership experience
- Excellent communication skills (both verbal and written)
- Great problem-solving, risk and escalation management skills
- Experience in balancing priorities in a fast-paced, constantly changing environment to meet tight deadlines
- Advanced MS Office (Microsoft Word, Excel, Outlook, Access) and reporting skills
- Willing to come to our office in Budapest twice a week
- Relocating to Hungary - we provide a Relocation Bonus
What’s in it for you
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
- Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
- Annual private healthcare package
- Performance-based annual bonus
- Minimum of 25 paid leave days per year
- Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
- Solid Business Background with more than 100 proud years of company history
- We are a Great Team and we are not fond of any formalities here
- Modern Office with great location (e.g.: free parking)
- Flexible Working policy (e.g.: home-office)
- Relocation Bonus when permanently moving to Hungary
- Language Allowance - included in the indicated salary
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we"re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
#LI-AS1
#LI-Hybrid
Sector(s):
- Administration, Assistance, Office Work
- Administrator, Document Manager
- Client Services, Customer Services
- Client Services, Client Services Manager
- Business Supporting Centres
- Client Support, Administration
Apply:
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