Area Manager Service Delivery

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Hungary. Leading a team of service delivery specialists. The ideal candidate will be ambitious, customer oriented, team leader and passionate about digital transformation within the hospitality industry through innovative technologies and software.

• Ensure delivery of support/implementation to hotels, restaurants, spas and fitness clubs across the region
• Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.
• Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.
• Ensure that we maintain sufficiently skilled resources as needed, and to promote new revenue opportunities for HRS.
• Clients relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS’ interests in your region.
• Assisting with sales and marketing activities, attracting new clients, business development in your area

• Minimum 4 years of management experience in the support or service delivery.
• Experience of working with hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
• Good interpersonal skills with both customers and cross-functional teams.
• Free to travel extensively and for extended periods of time.
• Native or proficient in English and local language, both written and spoken

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

• Cafe
• Parking
• Free fruits, snacks
• Free coffee, soft drinks

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

Please attached your CV in english.