We are inviting you to join Howden, a Chart Industries Company and become a trusted and valued member of our Global Aftermarket Pricing team. The main purpose of the job will be about establishing the European Service Desk function by supporting the team and role creation.
Tasks you may expect in this role are the following:
Collaboratively work with colleagues and teams in Howden to enhance customers’ experience and increase level of service to customers.
Navigate and control the enquiry desk to secure timely handling of RFQs
Be the custodian of the escalation process of unprocessed enquiries
Secure data quality and proper handling of new accounts created
Manage and secure daily – key performance indicators are tracked and actioned.
Efficiently process all customer’s and channel partner’s enquiries via web, email, phone and written correspondence, within a defined period from receipt to assignment
Communicate professionally and timely with all customers, both internal and external
Maintain close working relationship with Sales Managers, inside Sales & Proposals teams, Sales Channel Partners and customers, to improve the service provided to them.
This is a permanent position working Monday to Friday. We offer hybrid working for this role, which will allow you to enjoy the balance of home working and collaboration time with the team in our modern, friendly offices.
Relevant business background in sales or customer service (3 years +)
Understanding of market, products, service offerings and customer base in industrial process handling equipment
Ability to follow processes and identify innovative ideas for improvement
Ability to create and maintain strong relationship with customers and colleagues
High standards on moral and ethics, integrity is continuously apparent
Strong interpersonal skills – active listener, clear and concise communicator (both oral and written), good collaboration skills
Ability to adapt and work in a fast-paced environment while producing quality work
Ability to work on multiple tasks, potentially with conflicting time constraints
Proficient in Microsoft Office Products
Comfortable navigating the internet
Fluent English language (verbal and written)
Experience in using Customer Relationship Management (CRM) tools and reporting dashboards
Experience in an aftermarket business preferably for engineered equipment and products, as well as services, direct or through channel partners
Bachelor’s Degree in a technical or business area or equivalent experience
What we offer
Excellent benefits: competitive salary and cafeteria package, Private Medical Services, Group Life, Accident and Health insurance, home office allowance, extra holidays, different recognition items linked to the service time, Well-being initiatives
Development Opportunities: constant learning opportunities, free e-learning courses, the possibility of internal position changes and the chance to shape your own career
Flexible and supportive working environment: opportunity of hybrid way of working, which helps you to find your balance between your corporate and private life
Global diverse community where people can support and learn from each other, celebrate successes and have fun in team buildings and programs.
Opportunity to be involved in our ESG “Bright Future” initiatives
Howden, a Chart Industries Company is a leading global engineering business who focuses on providing mission-critical air and gas handling products to our clients, helping them to increase their environmental and operational efficiencies. At Howden, a Chart Industries Company we recognise the value of people and truly believe that by working together, aligned to a common purpose, we all have the opportunity to grow, learn and make a difference.
The company’s Shared Service Centre was launched in 2015 and employs more than 140 people who provide support in Finance, Procurement, Logistic, Data & BI, and IT.