The company is an ICT Services group with an extensive history that extends over 130 years, and we have a large team with 4000+ employees in 22 countries. Our Hungarian operation is a team of 200+ employees and is undergoing rapid growth. Our services portfolio span across Cloud Services, Smart Spaces, Business Applications, Security & Compliance, Field&On-site Support, Service Desk and Network Services. 

The company is full of diverse people focused on a common goal of reimagining the digital experience. Our strength is that we embrace, in fact rely on cultural differences and diversity to bring a wealth of perspectives to this one common cause.

Jobholders are required to respond to a volume of customer contacts, providing a high degree of client satisfaction. Provide second line technical support to clients, advanced applications/systems knowledge, and the ability to analyse, diagnosis and resolve complex client problems in a Shared Desk environment.

Advanced Level Technical Support (French speaking)


  • Carry out advanced level of troubleshooting on operating system issues, network availability and reachability
  • Provide accurate and creative solutions that meet pre-defined quality measures 
  • Take enquires via standard contact channels
  • Initiate outbound calls to end users for remote troubleshooting and assistance
  • Utilize automated diagnostic programs to solve network issues
  • Use helpdesk software to log calls with descriptions of issues, progress, and solutions
  • Initial triage and resolution of incidents using various ITSM tools
  • Extend technical support to other resolver teams
  • Ensure that tickets raised per shift are treated as per SLA, escalate as defined in the escalation matrix 
  • Train and coach junior colleagues (if specifically instructed by Team Manager)
  • Provide technical input to knowledge base update/creation where necessary
  • Ensure compliance with all management systems for quality, environment, and information security for the dedicated area
  • Cooperates in process reviews, improvement projects and audits


  • 2-4 years of experience in a helpdesk environment
  • Knowledge of ITIL v3 processes
  • Advanced spoken and written French AND English language skills
  • A mix of analytical ability and customer focused communication skills
  • Good communication with a professional telephone manner
  • Good analytical skills
  • Solution driven mindset when facing problems

Nice to have:

  • Knowledge on Change management, Capacity management and Problem management 
  • Experience in Unix/Windows server administration
  • Experience in storage, virtualization, backups (vCenter and VM)
  • Experience on NetBackup
  • Knowledge on Networking concepts

Amit kínálunk

  • Language Allowance
  • SZÉP Card Benefit 
  • Sign-on bonus
  • Union Private Health Insurance
  • Home office opportunitiy, even remote 
  • Fitness pass: 8 free sessions per month in the Life 1 and Gilda Max gyms
  • Free online training programmes on Udemy and NorthStar
  • Flexible hybrid working, remote work is possible
  • Multicultural environment with 25+ Nationalities
  • Our Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues

Munkavégzés helye


Cégnév: Randstad Hungary Kft.
Állás helye:

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