- Acting as an interface between customer and T-Systems Operations for AD Services, which will be provided and operated for the customer
- Alignment with the customer about received non-standard change requests and the delivery from Operations side
- Acting as first technical contact for customer AD Services related requests
- Alignment, planning and preparing of all necessary tasks to fulfill the customer request (e.g. planning of necessary changes, runbooks etc.)
- Participation at customer CAB Meetings
- Effort estimation and coordination with Service Delivery Managers
- Knowledge transfer between involved units
Elvárások / Requirements
- Experience in Active Directory Services (AD DS, AD LDS, AD FS, DFS-N, AADConnect, AzureAD)
- Experience in AD related network Services (DNS, DHCP, NTP)
- College or University degree in Computer Science or a related discipline
- Deep knowledge in Active Directory technologies (i.e. AD domain, AD federation services, DNS) and their requirements (e.g. NW dependencies)
- Experience with public, private and hybrid cloud scenarios
- Ability to recognize and determine the necessary delivery parts of a customer request for AD Services
- Ability to align a required Service delivery with the customer and with the operations for Directory Services
- Ability to plan and describe all necessary activities with involved units (on customer side, on T-Systems side, e.g. Network requirements as Load Balancer, VM Server deployment, FW, Network deployment etc.)
- Deep understanding of acting as customer Engineer between customer and Operations
- Experience in service delivery projects and processes
- Fluent German and English speaking and writing skills
Personality
- Team player, has outward mindset, open to innovation, development and changes