Responsibilities Resolve customer inquiries promptly & accurately, by understanding customer market & needs. Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data. Have a controllership overview of the dunning cycle/letters. Balance risk and growth objectives by providing a good link to the commercial, and actively supporting Credit/ Risk analyses and reviews. Validate that reports meet risk & financial requirements. Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department. There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities. Accomplish all responsibilities in line with client compliance and integrity requirements. Qualifications Minimum qualifications Full professional knowledge of Spanish, min. C1 Very good knowledge of English Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment. Ability to work under pressure in a dynamic environment. Microsoft Office proficiency, especially Excel. Demonstrated effective cash collection skills, with detail orientation. Proven financial analysis skills Ability to be hardworking and to think “outside the box”. Excellent proven interpersonal and teamwork skills. Excellent verbal and written communication skills. Capable of inventive problem solving, while remaining customer focused. Cultural awareness in a diverse and international environment. Thirst for learning. Encouraged qualifications Solid knowledge and experience of Collection Tool (GECARS, CORA, etc) is a plus. Multilingual preferred. What can we offer? Attractive salary; Stable job offers - employment contract Work in a multicultural and diverse environment with employees from over 30 countries Genpact professional trainings and great career development opportunities Friendly work environment (Best Office Award 2015) Free access to our award-winning learning platform Benefits such as gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus
Cégnév: Genpact Services Hungary
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