ResponsibilitiesClient management:• Carry out daily and weekly interactions with client on operational performance, proactively communicate to the customer about process/team status or changes and issues/ risks which may arise in the process or in the team • Act as 2nd level of critical issue for client and take necessary actions to get the resolution, communicate with the customer about status and actions taken. • Complete within deadlines and accurate follow-up on the agreed actions with the customer • Build good communication and close working relationship with the key partners at Customer site, proactively ask for feedback, take full ownership of the process and operations handled • Propose and agree transformation initiative negotiate efficiency clauses based on dependencies on internal or external factors • Conduct team huddles to communicate and build awareness within the team on customer priorities • Ensure regular connect with the global and regional internal partners to ensure full alignment in terms of account strategy and direction • Keep a close collaboration with the Pathfinders and Process Architects to be up to date with process and people related issues/initiatives that can have an impact on the customer • Lead MSS accuracy, Operating Plan, monthly billing to customer, monthly review of forecast • Ensure customer branding on the floor, coordinate updating of visual management dashboards for all customer related topics, host customer visits • Participate to different projects, initiatives across Genpact. QualificationsMinimum qualifications• Good level of German and English knowledge • Meaningful work experience in customer management • Relevant team management experience (min 20 people) • Good AR domain knowledge • Previous experience in supporting transformation and efficiency projects • Managerial skills with focus on budget control • Relevant high-tech industry knowledge (represents and advantage) Preferred qualifications • University graduate What can we offer? • "Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact professional tranings and great career development opportunities• Friendly work environment (Best Office Award 2015)• Free access to our award-winning learning platform • Benefits such as gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus"
Cégnév: Genpact Services Hungary
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