The client is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

• Chance to be part of a rapidly expanding organization
• Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)
• Multilingual environment, native colleagues
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
• Flexible working hours with home office possibility
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review

• College degree or relevant work experience
• 1+ years of Subscription or Sales Support including account maintenance, billing/contract, and admin tasks
• Professional level of German and English
• Effective communication skills - ability to communicate in written & verbal forms, with audiences that include customers, peers, and occasional executive leadership
• Ability to review, understand, and resolve complex issues
• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
• Ability to collaborate with peers across the organization without friction
• Ability to communicate a complex or technical issue in a clear & concise manner
• High level of attention to detail and ability to pivot in uncertain situations
• Experience with or basic understanding of SaaS

• Supports customers through telephony, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the client’s Agreement Cloud to provide customer resolution and proactive customer recommendations
• Responsible for resolving customer issues including complex account, subscription and billing scenarios supporting subscription management
• Meet and exceed the client’s Customer Support service level goals and KPIs
• Partner with internal teams (Sales, Billing, etc.) to drive resolution on behalf of the customer
• Provide critical feedback related to improvements of the product and tools to impact customer experience
• Promote the client’s products and services to customers and prospective customers via consultative discussion, product training, and evaluation of their service and support needs

Sector(s):

• Client Services, Customer Services
• Call Center Services