3rd Level Data Network Engineer (150843)

3rd Level Data Network Engineer (150843)

What you'll be doing:

  • Providing technical support for both internal and external clients.
  • Troubleshooting and identifying the root causes of incidents in cooperation with internal and external technical teams.
  • Providing technical resolution for incidents related to network issues (WAN, LAN, WLAN).
  • Maintaining incident tasks to ensure steps and outcome of technical investigation is fully documented.
  • Documenting and implementing incident technical resolution in accordance with agreed standards and processes.
  • Representing BT network support on troubleshooting calls with internal and external technical teams.
  • Keeping up to date with the latest development of communications technologies, in particular where related to Cisco
  • Providing training and consultancy where appropriate
  • Home office is available in this role depending on further agreement

 

This role will suit you if you have the following skills:

 Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Focusing on the objectives and the required outcomes of the processes while delivering a service
  • Working with a cooperative and positive attitude in a group setting to achieve common goals
  • Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
  • Ability to comprehend and to oversee various aspects of a problem or a situation
  • Taking the responsibility and taking care of the consequences of making a decision
Professional skills:
  • Minimum CCNP R&S equivalent knowledge
  • At least 2-3 years in tele/data communications environment
  • In depth understanding of WAN/LAN/WLAN technologies in Cisco and Juniper environments
  • Knowledge of the following technologies and protocols: TCP/IP, TACACS, AAA, SNMP, Common file transfer protocols, ZBFW, NTP, FHRP, STP, Port Security, Common enterprise routing protocols
Language skills:
  • English on a fluent level

 

Cégnév: BT (British Telecommunications)
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