2nd level supporter in the field of Messaging

Tasks

  • Monitoring the server environment and do basic troubleshooting
  • Working on the enduser tickets, keeping SLAs
  • Starting escalation procedure in case of CBI high or Critical issues
  • Improving the knowledge base
  • Cooperation with other resolver teams

If you have…

  • Willingness to work in a 12-hour shift model
  • English and/or German language
  • Ongoing university studies
  • At least 25-30 hours of worktime every week

Advantages:

  • ITIL knowledge
  • Experience with: ticketing tools (SM9), MS Office, MS Server 2012 R2; O365

Personality:

  • Willingness to learn IT technologies
  • Reliability
  • Team player attitude
 
Cégnév: Deutsche Telekom IT Solutions Kft.
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