Adecco one of the world's leading HR service providers is looking for
24/7 Application and Operation Support Specialist
professional for its client with Budapest location

Main tasks:

  • As a main user of the SD manages all tickets and cusomter contacts on the first level (L1)
  • Receives calls from all levels of the user community and responds in a tactful and courteous manner utilizing proper telephone/email etiquett
  • Handle user enquiries and support requests to provide a high standard of internal customer satisfaction
  • Responsible of first level of resolution
  • Ensures proper assigment to the righ solution groups at L2 operations
  • Monitors all ICT infrastrucure (network, servers, cloud operation, etc) related environments
  • Monitors of multiple distributed computing SW environment
  • Responsible for system alarm monitoring and daily systems/network routine checking
  • Runs batch processes via schedules or on request to produce cusotmer result files and reports
  • Carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule
  • Verifies and isolates issues as well as root cause and executes impact analysis if aplicable
  • Participates in the testing and implementation process (mostly as a tester)
  • Distributes operation information and reports throughout the responsible organizations according to instruction

Your profile:

  • 3-5 years experience with NOC/SD operation in the payment processing industry
  • Experience in payment and card processing industry general
  • BS degree on IT preferred
  • Co-operative attitude
  • English - fluent
  • Basic knowledge on IT and networking infrastrucure and application systems
  • Knowledge of payment processing center operation is advantage
  • Knowledge of NOC, SD and Monitoring operation
  • Understanding of basic principles of e-payments and cards payments technologies
  • Basic knowledge of SQL scripting and queries creation
  • problem managment
  • Undestand SLA concepts
  • Good in comunication specially in English

On offer:

  • outstanding compensation
  • highly professional team

For more details or to apply pls contact György Rácz Senior Recruitment Consultant


Cégnév: ADECCO Kft.
Állás helye:
Helpdesk Agent Pest megye

Manage customer requests/enquiries received by telephone, e-mail or online. Ensure requests are fully understood and key information provided ... »